Utilities

NexLevel has expertise in working with utilities (electric, water, sewer, and refuse) implementing new technologies to improve operations, reduce costs, and/or improve service delivery. NexLevel offers the following services to utilities:

• Strategic Planning
• IT Planning (long range)
• GIS Master Plans
• Assessments
• Network Assessments
• Service Level Assessments
• Project Assessments
• Needs Assessments
• Application Assessments
• IT Operations/Staffing Assessments
• IT Standards, Policy and Procedure Development
• Project Management
• Feasibility Studies
• Procurement/Selection
• RFP Development
• Evaluation and Selection Assistance
• IT Process Re-engineering
• Business Process Re-engineering (BPR)
• Business Process Improvement

NexLevel has experienced IT management consultants with hands-on experience in the following technologies typically used by utilities:

• Billing Systems
• Customer Information Systems (CIS)
• Automated Call Distribution (ACD) and Interactive Voice Response (IVR) Systems
• Internet/Web Applications - Online Bill Payment and Presentment Applications
• Meter Reading/Automated Meter Reading Applications
• Data Warehouse/Data Mart Applications
• Bill Print/Mail Systems
• Document Imaging Systems
• Mobile Data/Wireless Technologies